Shocking lack of customer service

I always thought Student flights as a top company...clearly not<br> <br> As we entered the building I could see that the agent did NOT feel like helping us. Nevertheless we entered,unfortunately. <br> <br> We then sat at her cubicle, she only briefly acknowledged us, then made us wait a longtime, while she finished something, apparently more important than customers, with her colleague<br> <br> When she eventually finished the phone rang, and I was shocked to find her taking the call, instead of transferring it /taking a message. Shockingly, she then took the query over the phone while we were still waiting, no apologies or acknowledgment, NOTHING.<br> <br> She then finished the call.....eventually....We started talking, midway through our query, the phone rang again, without SAYING anything, in fact I was still speaking to her, but she answered the phone and took another call.<br> <br> I then told my gf there are numerous other agencies in a 100 meter radius, why should we waste our time with Student Fights making us feel like a liability.<br> <br> ALL POTENTIAL CUSTOMERS READING:<br> DONT USE STUDENT FLIGHTS, LOOK AROUND ELSEWHERE!!<br> <br> <br> Should mangmnt have decency to reply, dont even dare giving me one of those automated responses,