Horrible Customer Service

<p>My dad had his car towed to Stucky on the 18th July 2017.The service advisor Sarita Ajudhiya is an extremly rude woman.She has absolutely no communication s****s,an email was sent that dad's car had fuel contamination....so I contacted the garage that supplies fuel as Insurance does not cover this.Then it was a spark plug? Now their mechanic is in hospital? Is this how Mercedes Operates? A renowned name with such pathetic service? To date no quotation has been given therefore no curtisy car has been issued. I donot understand why we have insurance and etc if this must be a struggle.And no work has been done on the car so we still donot know what is the problem.Almost two weeks later!!!</p> <p> </p>