Chery Mbombela - Customer service can make or break a company.

My son bought a used vehicle from Chery Mbombela (Stucky Motors Group), the vehicle was financed by MFC. After taking delivery of the vehicle the following faults became noticeable, both rear shock absorbers were leaking oil, engine mounting faulty, exhaust touching the body, clutch cable stretched, wind noise from drivers door, RF indicator have water inside, boot lid lock and boot lid damaged. The Salesperson at Chery Mbombela were notified and the feedback from the Dealer Principal (DP) was that the vehicle passed COR and the are not going to repair the faults. Raising our concerns with the risks involve by using the vehicle in such a state with the DP, we were told to take matter up with the Ombudsman. We contacted Stucky Motors Group who is the owners of Chery Nelspruit and requested to honor the Consumer Protection Act (CPA) and our request to have repairs done was met with resistance. We submitted a letter to MFC to return and cancel the transaction on the basis of a faulty vehicle being sold where no pre-delivery inspection was done. MFC supported our concerns and instructed Chery Mbombela to execute repairs. Repairs on the vehicle was of a poor standard, wrong engine mounting replaced and some other work was not done as they could not find the faults. It must be noted that repairs are not done at Chery Mbombela workshop but at a none registered privately owned workshop. The boot lid was resprayed and the decals mounted at the wrong places. All the work was done over a long period of time where the DP had several excuses for not attending to the repairs as she was on training, had a busy day, employees not at work and we have to make an appointment to see her. When we want to make an appointment or speak to her on the telephone we were told she is busy or not at work. We decided to part with this dealership as they do not act in the best interest of customers. The vehicle we bought from Chery Mbombela was sold and my son bought another car from another dealership. In spite of getting great service with the other dealer his interest rate is 3% lower than he got from Chery Mbombela.