Drycleaner misplaced my Home choice blanket

Took my Home choice blanket to the dry cleaners on the 14 April 2021 to be washed.On the 16th April I got an sms from Dirk that my blanket is ready for collection.I went to the dry cleaners today to collect my blanket & when I got there my quality blanket is nowhere to be found.Apparently it was given to a man who collected Sophie`s blanket last week.The dry cleaners doesn't issue a receipt for blankets they wash.They just ask your name & take the blanket.They are now putting a blame on me saying why I did not collect the blanket after they send me a msg.I am being blamed for their incompetence & blunder for misplacing my blanket.Their inadequate processes has cost me my quality blanket & quality doesn't come cheap.I was told to leave & they will find out what happened to my blanket.I am very disgruntled with the service I got from them.How can they take a customer belonging & not issue a receipt?How are they sure if they are giving the right goods to the rightful owners.Their blanket process doesn't make sense & is inadequate.I want my good quality Home choice blanket back ASAP,i don't want stories period.VERY angry customer