Bad customer service relating to a none response after having reported a faulty product

I bought a copy of the Daily planner for Women diary at CNA Lephalale on the 3rd of January. I ended up giving it to a friend as gift, with the plan of getting another copy for myself because this is a wonderful diary. I bought a second copy as planned on the 23rd of January at the same store (the store can confirm the two purchases).

However to my disappointment there was a printing fault with this second copy as it's printed upside-down. I returned the diary on the 24th Jan and chose to wait and have another copy sourced from other branches instead of getting a refund since that was the last available copy.

I went back to the store on the 29th and was unfortunately informed that they were struggling to get a copy from other branches. Although I was given a full refund without any hassles, I was still very disappointed at not owning one of these wonderful daily planners. I tried to source it from the CNA online store as well, however I was unsuccessful.

I have sent multiple emails to Struik Christian Media and CNA informing them of the faulty product and asking for assistance in getting a copy from another branch, which I am willing to pay for even after all the inconvenience. However none of my attempts have yielded any response. I am highly disappointed at the lack of customer service from these two companies.