Strictly VW East London

Worst service ever and bunch of liers .

December 2025 i bought a secand hand car from JHB and i live in east london . we drove the car from JHB to east london without any glitch , well till we raech east london the following morning where we noticed the car's water bottle is boiloing. we spoke to the garage which did not hasitate to respond to our claim . we reached a dicision to get a place where they can fix the problem, amongst the problems was the fact that the car's heater was not working. I was Referred to Strickly vw East London . when arriving there I spoke with a lady at the reception I told them what was the problem with the car which they said to live the car they will check and come back to me with their findings, the lady told me that the car's water bottle was leaking and needs replacing.and that was going to cost me R2000 I spoke to the garage where i bought the car from and they payed the money. When i came to collect the car noticed the heating issue was still not fixed i called them told them they had not fixed the the heating issue they told me must bring the car again and I did they then told me in order for the heater to work they need to changed the water pump and Auxilary Coolant Pump and that is going to cost me R17,931.00 which the garage did not have any problems paying. they told me to come fetch the car as it was ready after a day or two. I came in to fetch the car and asked if I can test if the heater was working they agreed and i told them the heater is not hot its luke warm which they technician made a joke that I want to fry eggs, the heater is working fine on my way home the heater became cold now not even luke warm. Phone them the following day they told me to bring it monday as it was already Friday . Tuesday I brought the car back to them which now after a day they told me that the car needs a dash board to be taken out as they suspect that the dash baoard had a fault. but they could not do it as it was already 24th of December and they where short stuff I must come back next year (2026) when they have opened. waited for their call which never came decided to call them they told me to bring it in. I had already done daignostic of my own and the machine showed the Heater support pump was the issue which I asked them about it and they said they will look at it. I then called again after two days or so to find out about the car which this time they said that the fault is eletrical I must take it to an auto elec. i went there and spoke to the lady who on the phone said she was goin to ask her manager what to do in that case as i asked her how is it my fault that the heater is not working after they told me it was going to be fixed after they changed what they said was fualty and she understood now monday when the boss is ther she denied thatshe even spoke to me and agreed that it was not fair for them to make me pay for the auto elec. The machenic who was working on my car tried convincing me that they did their best and the fualt needed an auto elec to be fixed we went back and forth about it even asking him was he goin to axcept it if it was his car which he told me he would understand I told him I dont him i dont understand. At some piont I asked them tho Give me my old parts they gave me parts that clearly where not from the same car they where clearly very old and had silicon in them for a car that still has an engine which does not show that it was ever opened . they finaly decided i should live the car they will take it to and auto elec them selves . That was about two weeks ago. Today when i asked them how afr is the car they told me it just got back from the auto elec today and they still working on it. when i asked was the problem eletrical or not they did not give an answer .and ignored me . those guy dont car about their customers nor Honest with them and it you as a client that must keep asking for feed back they will never bother them selves about updating you about your car