WARNING!!!! STAY AWAY!!

BE AWARE people!! Chris Daniels the owner of this company prides himself of being in business for 21 years, but gives you a 3rd class service after your deposit is received. He is the nicest person & says yes to everything in the beginning. To make a very long & problematic story short. I have stipulated to Chris before the trailer went into production, all of my concerns I have with the generator needed for the trailer, sent him all the required specs, pics etc. I even showed him a pic of the generator I had in mind & he told me no, he will get me the right generator, I was so relieved as according to my research I thought this is such a blessing & the guy must know what he is doing. CLEARLY NOT!! I found this out afterwards when I collected the trailer & tested the oven. The generator overload light flashed, meaning the generator could not even handle the oven alone. I took the trailer back & he was willing to help, only to advise me that I will have to pay more for another generator that will apparently solve the problem. I obviously told him that I simply cannot afford to spend more money on the trailer. He charged me R71 300 for a generator he paid R20 000 for, so now you can see how money hungry this guy is with absolutely no integrity or business etiquette. I found myself always tip toeing around him as he gets easily offended. I discovered this with another incident we had with the trailer whilst in production. I will leave my number for anyone to contact me to hear the problems I incurred with this company. It has been 2 weeks now since I have taken back the trailer for him to resolve the problem and his informed me that his ordered another 8 KWA generator to supposedly fix the problem. This generator would have lasted me 2 months & then I would have had bigger problems down the line. After all his trying to help me & fixing the problem that he created by not listening to his client. I have demanded him to reimburse me the R 71 300 he charged me for the generator & he sent me a message as follow: “COLLECT YOUR TRUCK TODAY SEND YOUR REQUIST FOR REFUND TO JANET YOU WILL DEAL WITH HER I WILL TAKE THE LOSS COLLECT BEFORE 5PM” Take the loss???? He has overcharged me, but his taking a loss? I have immediately sent Janet an email with the Invoice, Proof of Payment & my bank details, so she can arrange a credit. He also threatened me if I don’t collect trailer yesterday, 10/10/2023 then he will charge me storage. I told him I will collect the trailer when the credit is received, but I cannot afford to waste more time. I have just received a mail from Janet advising of Credit as follow: HONDA INVERTER GENERATOR (This is on the Invoice I paid) -R62 000.00 ( I received a GENTEC INDUSTRIES 4Kwa) Please google this & see price? 10% HANDLING FEE – R6200.00 GENERATOR HOUSING – R12 000.00 TOTAL -R43 800.00 VAT- R6 570 CREDIT DUE -R50 370.00 This is not fair!! No where on the quote or the invoice I received for trailer were stipulated Generator Housing & the handling fee should be part of the trailer costs & Vat which I already paid for. I have arranged to collect the trailer today, he asked what time, as this is another problem, he dodges clients all the time by not being there, even though you made an appointment with him. You stand outside the gate feeling like an idiot waiting for him to reply or answer your calls before they let you in. He admits to no fault & claims he was given the wrong information, I have emails to prove & even told him to go check the mails. I don’t think this man is right in the head. I have taken the trailer for assessment & I was informed a DB Board was suppose to be installed & Chris failed to do so violating standard safety rules & regulations. This business should not be allowed to operate as simple regulations are not adhered to. The credit is still not received & meanwhile his sitting with a generator I overpaid for.