BH
Belinda H
1 reviews | Active since Sept 2020
08 Sept 2020, 07:58
Not a good company
I bought a Tuk Tuk, I waited for 5 months, I have not received my coffee machine or a refund on it amongst other equipment that I paid for, I am still waiting for the papers for the tuk tuk and the licence has expired so I cannot drive it anywhere. I have been sending messages and mails and I am not getting any response. I definitely do not recommend using Street Food Trucks
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Street Food Trucks PTY LTD (business closed down)'s replyOfficial
27 Oct 2021, 13:33Hi Belinda
1. I have a confirmation from the courier company that the registration document was delivered to the address you provided. I also have a print out that the tuktuk is registered into your name. To date it seems you have still been trading under the licence disk we provided as the number plate is still the Cape Town plates we provided it with.
2. The coffee machine was a refurbished second hand machine, whilst awaiting the machine you informed us you would prefer a new machine. The whole world then went into lockdown. When we got quotes for the new machine you suggested we send you the tuktuk and we can refund the coffee machine. I am not aware of any further equipment as you mention.
3. We did what we could to get it to you as soon as possible after lockdown with the limited transport trucks, it saddens me that you did not even specify it happened right during a worldwide pandemic.
1. I have a confirmation from the courier company that the registration document was delivered to the address you provided. I also have a print out that the tuktuk is registered into your name. To date it seems you have still been trading under the licence disk we provided as the number plate is still the Cape Town plates we provided it with.
2. The coffee machine was a refurbished second hand machine, whilst awaiting the machine you informed us you would prefer a new machine. The whole world then went into lockdown. When we got quotes for the new machine you suggested we send you the tuktuk and we can refund the coffee machine. I am not aware of any further equipment as you mention.
3. We did what we could to get it to you as soon as possible after lockdown with the limited transport trucks, it saddens me that you did not even specify it happened right during a worldwide pandemic.
4. A valid licence disk was provided for you to be able to utilise the tuktuk whilst we were getting the paperwork sorted out due to major backlog at the department of transport.
5. I contacted you to explain that the coffee machine supplier closed down due to Covid and we lost the deposit that we had paid already nevertheless I offered to start paying you back for the refund of which 2 payment had been made to date. A request was made for you to remove the post in order to repay the refund as it currently stands the review needed to be updated as we had rectified a lot of the issues. I also mentioned that if we did not keep to our word you would be welcome to repost.
5. I contacted you to explain that the coffee machine supplier closed down due to Covid and we lost the deposit that we had paid already nevertheless I offered to start paying you back for the refund of which 2 payment had been made to date. A request was made for you to remove the post in order to repay the refund as it currently stands the review needed to be updated as we had rectified a lot of the issues. I also mentioned that if we did not keep to our word you would be welcome to repost.
You have declined the above offer to keep the review as is even though we rectified some of the issues.
Street Food Trucks PTY LTD (business closed down)'s reply27 Oct 2021, 13:33
Official
Hi Belinda
1. I have a confirmation from the courier company that the registration document was delivered to the address you provided. I also have a print out that the tuktuk is registered into your name. To date it seems you have still been trading under the licence disk we provided as the number plate is still the Cape Town plates we provided it with.
2. The coffee machine was a refurbished second hand machine, whilst awaiting the machine you informed us you would prefer a new machine. The whole world then went into lockdown. When we got quotes for the new machine you suggested we send you the tuktuk and we can refund the coffee machine. I am not aware of any further equipment as you mention.
3. We did what we could to get it to you as soon as possible after lockdown with the limited transport trucks, it saddens me that you did not even specify it happened right during a worldwide pandemic.
1. I have a confirmation from the courier company that the registration document was delivered to the address you provided. I also have a print out that the tuktuk is registered into your name. To date it seems you have still been trading under the licence disk we provided as the number plate is still the Cape Town plates we provided it with.
2. The coffee machine was a refurbished second hand machine, whilst awaiting the machine you informed us you would prefer a new machine. The whole world then went into lockdown. When we got quotes for the new machine you suggested we send you the tuktuk and we can refund the coffee machine. I am not aware of any further equipment as you mention.
3. We did what we could to get it to you as soon as possible after lockdown with the limited transport trucks, it saddens me that you did not even specify it happened right during a worldwide pandemic.
4. A valid licence disk was provided for you to be able to utilise the tuktuk whilst we were getting the paperwork sorted out due to major backlog at the department of transport.
5. I contacted you to explain that the coffee machine supplier closed down due to Covid and we lost the deposit that we had paid already nevertheless I offered to start paying you back for the refund of which 2 payment had been made to date. A request was made for you to remove the post in order to repay the refund as it currently stands the review needed to be updated as we had rectified a lot of the issues. I also mentioned that if we did not keep to our word you would be welcome to repost.
5. I contacted you to explain that the coffee machine supplier closed down due to Covid and we lost the deposit that we had paid already nevertheless I offered to start paying you back for the refund of which 2 payment had been made to date. A request was made for you to remove the post in order to repay the refund as it currently stands the review needed to be updated as we had rectified a lot of the issues. I also mentioned that if we did not keep to our word you would be welcome to repost.
You have declined the above offer to keep the review as is even though we rectified some of the issues.