Street gym

First time buyer,ordered 2 pairs of sneakers from street gym but size was the issue. Sent them an email to request for a refund but it took almost a week to get a response, finally when they responded they refered me to their return policy that's when i knew something was fishy. It seems that policy is there so they don't refund their customers. i have never experienced such with other online shops. I regret ever buying from them.