Street Fever- Non-existing customer Service

I placed an online order on 10 Dec 2019. According to their website it takes approximately 7 days for delivery.

I sent emails to the address on their website, no response and there is no telephone number to contact them.

I then contacted them on Facebook on 27 Dec 2019 and received a response that they will look into it. I provided the order number and was informed on 30 Dec 2019 that the order has been with the Courier since 17 Dec 2019.

I followed up again on 6 Dec, no response.

Up until today, almost a month later, I still haven't received my order. I will never support street fever again and will warn others about their poor or rather non-existing service.