Return policy a joke at Street Fever

I bought a pair of Reebok Royal CM9099 tekkies for my son on the 27th of November 2022. The tekkie tore in the month of January 2023. I went to the Bellville store were I bought the tekkies and it was supposibly sent to their Head office for an assessment. The area manager promised to phone me back and never did. I phone the store a week later for feedback and I was told that they are not going to replace nor fix my tekkies. The staff was rude and very unhelpful. I asked for the Head Office number and they gave me the wrong number. I am still within my right with regards to their exchange and replace policy when it comes to defective goods. Never ever will I shop or refer someone to buy at their store again. Their name says it all Street.... because they treat you like you are garbage that was picked up in the street