Poor service

This is Absolutely nonsense, you cant even fathom the total disregard and irrelevance street fever has for its Online customers its literally been 3 weeks now and I have not received my Package I'm looking at getting a a full refund seeing that this is not the customer's fault it's the businesses fault I've been bugging your customer service for a complete week now and Ive received the same response over and over again which is nonsense .the only real response I received was last week Thursday I spoke to one of the Streetfever team employees over the phone the last time I messaged you in regards to my delivery being almost 3 weeks late! and I was told that I'd be receiving it on the 20th of May on a Wednesday which is today and I have not yet received my delivery? Is this a case of dishonesty coming from streetfever or total disregard to the customers needs??