GP
Glynis P

1 reviews | Active since Nov 2014

17 Sept 2021, 10:04

Poor quality of shoes - no plausible solution

A pair of Dakotas was purchased from the store in Durban. This was on the 26th August 2021. My son wore it for 8 days as he only goes to school every 2nd week. The shoe has already opened up in the front and the sides. I took the shoe back to the store today and the manager Sibusiso gave me the ffg. options: 1. I will get refunded for R200 which means that i would have paid R400 for the shoes however, I would have to repair it myself 2. My son must wear the shoe until it opens up more so that they could give me a brand new pair 3. I could send it for repairs 4. They could try to get a brand new pair and I must pay R120 for courier fee

This is not acceptable

0
Replies (1)
Street Fever
Street Fever's reply17 Sept 2021, 10:29
Official
Good day Glynis

Could you please reach out to us on our customer service email and we will assist you in getting the best possible results to solve your issue.

Kind Regards,
The Street Fever Team