Please train your staff and managers. Clearly no customer service is known

Pathetic! The street fever in Port Elizabeth Baywest Mall, fail to inform their customers about policies such as the no cash refund or that if they refund you using your card that it would only reflect 2 - 3 working days later. The staff accepted the money claiming the shoe would be there by the following day. I wasted my time coming to the store only to find out they don't have any shoe in stock and when asked to be refunded the staff did not inform me that my money would only come into my account 2 -3 working days later. If that had been the case and I had known the information I would of asked for a cash refund and only after I questioned it did they say they aren't able to refund cash. Another waste of time. No shoe and no money.. I think decided to ask them consider my situation i was prepared to take that money today and purchase somewhere else. They could no care less about my situation even though it was their competence of not informing me about staff policy. I then said I would pay for another shoe but I was not leaving with nothing as this was their mistake. I was then told that they didn't have a shoe in my size and staff discount they were not willing to give on one similar to the one I had first wanted to purchase. Street fever please train your staff and your management on proper customer service. When the on floor manager spoke to his superiors the story was then changed and they were told that I had been informed about all of this new rules regarding refunding which wasn't true at all. I had a terrible experience and I would recommend that no one shop there. They clearly do not know what they are doing. I was then told that there is nothing they can do and that they aren't willing to help. Reasonable Suggestions were made such as me purchasing a shoe similar and having a specific discount as that shoe is about R200 more that the original shoe I was told would be there. Another suggestion was that I swipe again and that money would be debited, then they give me the cash in my hand and the cash that they refund would be in my account after 2-3 working days. There was no money in my account I am a student and now the only I did have for a product I didn't even get I would have to wait 2-3 working days to get! Inconsiderate!