Lace up lay buy cancelation policy

Worst experience ever, store manager Nathier of Vangate Mall and customer service desk Nikhatha Hattas both have pathetic customer service.

I tried to cancel a laybuy which was not on my name, now I understand that each company has policy and procedures but if we as customers are not told about it how am I supposed to know.

The store takes the money and gives a slip not explaining nothing of how there policy works, it's not written on either the slip or any piece of paper signed.

Nikhatha Hattas reckons that its general knowledge to know that only the person who created the laybuy can collect it.

If only the company knows there policy and it's not explained to or shown to me or anyone does it mean I can apply my own policy or does the policy only apply when it suits this business.