*********** Area manager

<p>On the 27th July I bought a pair of Jodans for R1250. A month later the shoes started opening on the sides but at that time i did not return the shoes because i could not find the slip eventually I spoke to one of the workers and they told me I could return the shoes with the box and they could trace the receipt. On the 19th of October i returned the shoes and the store manager of town center assured me that he would contact me the Friday to tell me what the area manager says if they could give me a new pair of shoes. By the Sunday o still haven't got any response and i decided to give them a call. They then handed the phone to the area manager who said that she will have a meeting with the operations manager the monday and he will then make the final decision and I must come into the store the Wednesday. When I arrived the Wednesday she wasn't even in store and when i insisted the staff should call her she said that I should return the Friday. The Friday already after being kept in the dark for more than a week when I came at the store the area manager was again not in store and I told the staff that this is unacceptable and I'm not leaving the store without a other pair of shoes they called the area manager and she said that there is nothing she can do regarding the shoes. This is totally unacceptable how can one tell a customer to come into store then u firstly not there and secondly you haven't resolved the customer's query yet! If you pay over a R1000 for a pair of shoes it should at least keep a reasonable period of 6 months. Natasha Grant is the area manager who has no managerial s****s because clearly she has no way of dealing with customers and keeping them happy while the store has a 3 month defective goods period. </p>