Being ******

I visited your store today to lay a complaint

2 weeks ago i purchased 2 tins of sued renovator from your store but before i purchased i asked 1 of the sales assistants for some guidance on what 1 to buy he the informed me that i should take a black 1 as i have a black shoe after paying he took the tin and wanted to show me how it works he then sprayed it on both my shoes , it is then when the black spray reached the sole of the shoe that was white i did not say anything i then asked how will i get it off then then told me gave me from the wipes and told me to rub it off however after wiping it just damaged the shoe more.

I ONLY USE TO WEAR THE TAKKIE ON SPECIAL OCCASIONS BUT NOW I CANNOT EVEN WEAR IT AT ALL IF IT WAS NOT FOR A UNTRAINED STAFF MEMEBER WHO WENT TO GO SPRAY ON MY SHOE WITHOUT ME ASKING .

I WAS TOLD TODAY HE WAS A CASUAL AND DID NOT YET GET PROPER TRAINING HENCE MY R2500 TAKKIE IS NOW WORTH NOTHING.

I have also emailed there customer care and regional manager no response was givenn my calls are being avoided as customer care is a cellphone number they keep say higher management will get back to me

Please tell me how you guys plan to reimburse me for this or how you guys plan to fix the error if not please be sure i will be going to the papers and making a case aswell.

Regards Ethan Willemse ***