Avoid Street Fever

I had the worst customer experience at the Street Fever store at N1 City Mall, Goodwood, Cape Town, today. I bought shoes over the weekend, but it turned out to be a bit tight. I went back to the store today just before 5pm hoping to exchange it for a bigger size, but they did not have any so I asked for a refund. The cashier calls the manager, who did not introduce himself, and he informs me that they are unable to give me a refund, because they haven't made any sales for the day and therfor have no money. He goes on to tell me that I must go to the Canal Walk store as they are bigger and have more money.