Unhappy with streamline repairs service and the service is very poor coupled with *********** employees like Michelle miller

I have a policy with streamline repair and I have recently claimed,so that my car can be repaired for minor dents and scratches on my vw polo and i have talked to Michelle and she said i must send photos to her in order to process my claim and after me sending the pictures and i even given her a call so that she can confirm the receipt of the photos and she says she has received them and on friday the 15/06/2018 she send me an email saying she has not received the photos and I called her saying that I have long send the photos and I have been receiving a bad service from Michelle miller and I have been waiting for my claim to be finalised and I think she want my claim to expire and I am not happy with this company because they debit my account every month and now that I need their help and they cant help me.