Streamline Repairs

Beware of dealing with them - like a lot of these policies, they sound good when you are sold them in the car dealership but for the money - not worth the paper it's written on or the hassle when you try to claim. First, they ask you to take pictures, which are rarely acceptable first time, so you end up sending several e-mails. Eventually, having wasted your time on this, you talk with someone whose job description seems to be to make it even more difficult for you, asking you to get 2 separate estimates from repairers 30kms apart! - among other obstacles. I'm only covered for R 3,000 per visit so most of the claim was disallowed due to the excessive estimate received. So, having initially been told that the repairs could not be effected by a mobile repairer, they decide to say it can be done by a mobile repairer and only less than 50% of the damage will be covered - and that part of the damage to the plastic bumper will be excluded - when asked to say where this is identified in the policy, the woman had no answer - her script obviously didn't cover that - she even refused to speak with me anymore!