1 reviews | Active since Mar 2010
Retards
Its been four weeks since I last submitted a claim to these people. I have received five if not more correspondance from them asking for the same damn thing. The last peraon I spoke to wbo was extremely rude the first time I spoke to her was more pleasant today and I insistes the same way that I did when we spoke the first time, that all poctures were sent. This time I also sent her the close up which I was now sending for the third time. This time I also sent her confirmation of the mail and she apologised. Now as if these people are trying to test me. I get an email, asking for the same ****en thing. What the hell is going on here. Can I please speak to someone with brains for **** sakes. I have already dealt with Shevaughn, Dora and another person that I cant remember and they have all been extremely unhelpful and at times clueless.
Kindly forward the above requested details to *** for further assistance herewith.
Thank you for your cooperation and patience. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email: ***
Kindly forward the above requested details to *** for further assistance herewith.
Thank you for your cooperation and patience. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email: ***
Dear Sir, It is with great concern we received your social media post outlining the problem you had with our service. As a service driven organisation, SMART goes to great lengths to provide service excellence to all our valued customers. As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. However – the photos requested have duly been received and the claim in contention will be finalised as soon as the quotation has been provided for by Streamline mobile repair unit. Upon receipt thereof will SMART be able to make an informed decision. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services. We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Email: ***
Dear Sir, It is with great concern we received your social media post outlining the problem you had with our service. As a service driven organisation, SMART goes to great lengths to provide service excellence to all our valued customers. As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. However – the photos requested have duly been received and the claim in contention will be finalised as soon as the quotation has been provided for by Streamline mobile repair unit. Upon receipt thereof will SMART be able to make an informed decision. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services. We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Email: ***