Poor service from Streamline repair, Dont take out cover from them.

I have a scratch and dent policy with streamline repairs and my policy agreement states I receive a leather treatment done on my vehicle once a year. My initial claim was submitted on the 13th of February 2023. After at least about 5 phone calls from me it was finally understood all, I am claiming for is leather care treatment and not to fix the seats. The call centre agents are extremely useless.

Finally, my claim was approved on the 23/02/2023 but since then I have not received a call from the service provide who will carry out the work on my vehicle. I called in 3 times since the 23/02/2023 and yesterday I call in and even sent a mail. The call centre said they will get the service provider to contact me immediately and then I also received a call back from a guy who read the mail which was sent yesterday, and he also stated he will get the service provider to call me back urgently.

I have been sending them watt app messages on the number provided and still nothing. I am the customer who pay his premiums, but I have to chase behind them when I have a claim.

I still haven’t been called back, what poor service. I am wasting time and money to keep calling them and still no joy from them.