NOT HAPPY WITH WAY YOU PROCESS CLAIMS & THE EXCESS

<p>RE ***</p> <p>i called and logged 3 claims that occurred on seperate dates / incidences, at the same time. your consultant did not log all 3 as seperate with seperate claim numbers. they did as 1 claim. now they do not want to do repairs on the one claim as all 3 have gone over the excess amount. i feel this is unfair and that they shuld have been handled seperately . i spoke to the consultant regarding this and that i was unhappy with they way you handled this. i asked that i can speak to the manager or supervisor. she said that she cannot transfer me to them. annoying. </p>