1 reviews | Active since Sept 2018
Car's bumper is not covered. They see it as a beadings or mouldings and will not accept your claim
I registered a claim for a scratch mark on my car's bumper. They rejected by claim and the reason for the claim rejection was "Damage to beadings or mouldings is not covered" .
Firstly i have never heard that anybody calls a car's bumper a Beading or moulding.
They have a claim limit of R3000 and i recieved a quote from a panel beater to repair it within the Limit. But they keep on refering to my bumper as a moulding or beading and will not repair it.
So if you are thinking of signing up for a policy with Streamline, just remember your car has a moulding/ beading that will not be repaired under the policy. Rather look for another company that covers bumpers aswell.
Dear Sir / Madam,
We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
Vehicle Registration number:
Name:
Contact number:
Email address:
Thank you for your cooperation and patience herein.
Kind Regards,
Streamline Repairs Team
Dear Sir / Madam,
We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
Vehicle Registration number:
Name:
Contact number:
Email address:
Thank you for your cooperation and patience herein.
Kind Regards,
Streamline Repairs Team
Dear Sir,
Thank you for providing us with the required information. The merits of the matter has been reviewed.
It is important to mention that Streamline Repairs is a mobile repair service mandated by SMART UMA (Pty) Ltd. to complete certain repairs on their behalf. We have noted that the your complaint was regarding a claim and not workmanship carried out Streamline Repairs.
The matter was however referred to SMART UMA (Pty) Ltd. for further review and comment who I believe has been in contact with you in this regard.
We trust that a favourable outcome can be reached.
Thank you for allowing us the opportunity of further investigating this matter.
Kind Regards,
Streamline Repairs Team
Dear Sir,
Thank you for providing us with the required information. The merits of the matter has been reviewed.
It is important to mention that Streamline Repairs is a mobile repair service mandated by SMART UMA (Pty) Ltd. to complete certain repairs on their behalf. We have noted that the your complaint was regarding a claim and not workmanship carried out Streamline Repairs.
The matter was however referred to SMART UMA (Pty) Ltd. for further review and comment who I believe has been in contact with you in this regard.
We trust that a favourable outcome can be reached.
Thank you for allowing us the opportunity of further investigating this matter.
Kind Regards,
Streamline Repairs Team