DAMAGED CARTRIDGES - GIVE BACK MY MONEY

<p>I was contacted by a rep from Stratus in June 2016 to buy ink cartridges for my printer/scanner/fax. She assured me that their refilled cartridges is from outstanding quality and would not harm my printer. I received delivery on the 9th June 2016. After inserting a black cartridge, all went well for a while, but after inserting colour cartridges, I started experiencing problems. At this stage a rep called me again for another order. I again ordered 2 black cartridges. The next day I called Stratus, explaining to them that their cartridges does not work. I was told that they had problems with the cartridges, but will replace it. I was in contact with Ralston via email, but till date nothing has happened. I want a full refund on my previous order of R1933.44 and I want this faulty cartridges to be collected. Ralston told me he cannot give me a refund, but will replace the defaults. In the meantime I am sitting with NO ink for my printer and Ralston does not see the urgency of this matter as he takes 2 -3 days before replying to my emails! What guarantee do I have that the 3rd batch of cartridges is going to work? I am not prepared to take the risk and WANT MY MONEY BACK</p>