Worst service I ever experienced

This is the worst service I have ever had from any business. To think I left my old Gap cover company for Stratum...I went from bad to worst!!! First they take FOREVER to process your claims. Then I upgraded to a better option, waiting 3 weeks for my documentation, just to find out they never updated my upgrade....so THEY will decide if you need a upgrade. I will not deal with such incompetency. My word of mouth will go far, I promise you!