NS
Ncumisa S

1 reviews | Active since Oct 2016

13 Aug 2019, 09:48

WORST SERVICE EVER

Worse Company ever. They just take your premiums and they will never pay any claim. They will give you an excuse. I had a claim for a causality treatment which was for an X-RAY and they told me that they dont pay for causality but their document that I got upon joining the GAP cover states otherwise. I and so disappointed and I asked to cancel the cover on 08/08/2019 and there hasn't been any reply. I called them today and they telling about their system going live and which has got nothing to do with me. THESE PEOPLE ARE ********. They will just take your money. I WANT MY GAP COVER CANCELLED. MAYBE YOU WILL LISTEN NOW THAT I PUT YOU ON HELLO PETER.

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Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply21 Aug 2019, 15:50
Official
Good Day Ncumisa, 

Thank you for getting in touch with us. 

We do cover casualty visits however only for events related to accidents. Your medical event was not due to an accident as such the claim was rejected. 

One of our consultants will contact you regarding your cancellation request. 

Regards, 
Stratum