JO
Jardine O
1 reviews | Active since May 2020
19 Aug 2020, 15:39
Worst Gap Cover Service Provided
If zero stars was an option you'd get zero from me. This is the worst self proclaimed gap cover insurance to have. They just take your money and when you claim it's mostly policy being thrown in your face. This gap cover does not even want to pay for my co-payments for doctor visits.
In fact the amount of time and effort you have to spend to submit one claim does not make it feel worth it especially when claiming for +-R100 co-payment cover.
You are a disgrace of a company. You are con-artists and *******.
*****ing peoples hard earned money and not providing any service other than spam emails with product services.
Definitely ending my subscription by you and making everyone aware of your "Services".
Helpful (0)
Replies (2)0
Replies (2)Stratum Benefits (Pty) Ltd's replyOfficial
20 Aug 2020, 14:09Good Day Jardine,
Thank you for getting in touch with us.
Like all insurances there are exclusions, moreover, we cannot successfully assess claims if the amount reflecting on your Drs account is different to what is noted on the medical aid claims transaction history or the amount is not reflecting at all.
We are available to help you understand your cover, thus if there are any portions of your policy document that you do not understand please get in touch with us and we will gladly assist.
Regards,
Stratum
Thank you for getting in touch with us.
Like all insurances there are exclusions, moreover, we cannot successfully assess claims if the amount reflecting on your Drs account is different to what is noted on the medical aid claims transaction history or the amount is not reflecting at all.
We are available to help you understand your cover, thus if there are any portions of your policy document that you do not understand please get in touch with us and we will gladly assist.
Regards,
Stratum
Stratum Benefits (Pty) Ltd's reply20 Aug 2020, 14:09
Official
Good Day Jardine,
Thank you for getting in touch with us.
Like all insurances there are exclusions, moreover, we cannot successfully assess claims if the amount reflecting on your Drs account is different to what is noted on the medical aid claims transaction history or the amount is not reflecting at all.
We are available to help you understand your cover, thus if there are any portions of your policy document that you do not understand please get in touch with us and we will gladly assist.
Regards,
Stratum
Thank you for getting in touch with us.
Like all insurances there are exclusions, moreover, we cannot successfully assess claims if the amount reflecting on your Drs account is different to what is noted on the medical aid claims transaction history or the amount is not reflecting at all.
We are available to help you understand your cover, thus if there are any portions of your policy document that you do not understand please get in touch with us and we will gladly assist.
Regards,
Stratum
JO
Jardine O's updateReviewer Update
20 Aug 2020, 14:19Hi,
I do not need your help anymore and I will advise as many people as possible to not use your services. I have cancelled my "cover" with your ******* company. Good luck.
I do not need your help anymore and I will advise as many people as possible to not use your services. I have cancelled my "cover" with your ******* company. Good luck.
JO
Jardine O's update20 Aug 2020, 14:19
Reviewer Update
Hi,
I do not need your help anymore and I will advise as many people as possible to not use your services. I have cancelled my "cover" with your ******* company. Good luck.
I do not need your help anymore and I will advise as many people as possible to not use your services. I have cancelled my "cover" with your ******* company. Good luck.
