MB
Mardilise B
1 reviews | Active since Oct 2018
22 Apr 2021, 12:02
Worst gap cover in South Africa
I wish there was an option to give 0 stars. Worst experience of my life. Avoid at all costs. they take 3 weeks to get back to people regarding cancellation and failed claims. They discriminate and also is very short sighted. Leaving after 4 years of not a claiming or receiving any premium back for not claiming. AVOID at all cost!!
Helpful (0)
Replies (2)0
Replies (2)
Stratum Benefits (Pty) Ltd's replyOfficial
13 May 2021, 13:42 Hi Mardilise
We would’ve loved nothing more than to pay your claim, however, when it’s for a medical event that’s listed as a general exclusion on your policy, our hands are tied.
For anything else, we’d be hard to beat.
We’re sorry for the disappointment caused.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply13 May 2021, 13:42
Official
Hi Mardilise
We would’ve loved nothing more than to pay your claim, however, when it’s for a medical event that’s listed as a general exclusion on your policy, our hands are tied.
For anything else, we’d be hard to beat.
We’re sorry for the disappointment caused.
Best regards,
The Stratum Benefits Team
MB
Mardilise B's updateReviewer Update
30 Jun 2021, 05:11Getting Physio shouldn't be excluded no matter what. Because if you refuse it it can cause bigger problems... hence again the short sightedness.
MB
Mardilise B's update30 Jun 2021, 05:11
Reviewer Update
Getting Physio shouldn't be excluded no matter what. Because if you refuse it it can cause bigger problems... hence again the short sightedness.