Worst company to deal with

Its been months and our claims have not been assessed. The frustration of sending the documents to and fro is quiet annoying. They said they cant read the info on the documents and in some instances tbe info is cut off. They dont call you...we need to keep calling them .resend documents the another 10 days gets wasted. They even requested bank statements as proof this service provider was paid. The policy states Invoices are required. Stratum service is pathetic. Im still awaiting proof to prove documents were cut off etc Resent documents on the 19th of May after a week i messaged to find out whats happening only to be toldthere was an error in a duplication Every week a message stating assessors are busy with the claim. They are the worst