TJ
Tashreeq J
1 reviews | Active since Jul 2020
12 Jan 2021, 10:01
Worse medical scheme
I wish I can leave minus 0.
I am still waiting since last year round about October/November on a claims complaint not being paid to my Doctor.
They let me visit the Doctor thrice, where the Doctor had to tell me, it was declined the visits, when I called unity health, stratum, they said I need to call for authorization first, I did not know, when, how, they Team Leader Said she forwarded my invoices received from my Doctor to the claims team, yet no response since last month.
I will post this all over Social media etc..
Your services are not that great and limited but you still have time to rip people off.
You should know me well by now.
REGARDS TASHREEQ JOUBERT
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Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
14 Jan 2021, 15:34Good Day Tashreeq,
Thank you for engaging with us.
We note the above with surprise as in 2019 authorisation was acquired for 5 visits, thus the process was known.
Unfortunately with the claim in question authorisation was not acquired and as such, it was declined. You have been provided with feedback.
We recommned that you fami****ise yourself with the policy documents.
Kindly let us know if there is anything further you require assistance with.
Regards,
Stratum
Thank you for engaging with us.
We note the above with surprise as in 2019 authorisation was acquired for 5 visits, thus the process was known.
Unfortunately with the claim in question authorisation was not acquired and as such, it was declined. You have been provided with feedback.
We recommned that you fami****ise yourself with the policy documents.
Kindly let us know if there is anything further you require assistance with.
Regards,
Stratum
Stratum Benefits (Pty) Ltd's reply14 Jan 2021, 15:34
Official
Good Day Tashreeq,
Thank you for engaging with us.
We note the above with surprise as in 2019 authorisation was acquired for 5 visits, thus the process was known.
Unfortunately with the claim in question authorisation was not acquired and as such, it was declined. You have been provided with feedback.
We recommned that you fami****ise yourself with the policy documents.
Kindly let us know if there is anything further you require assistance with.
Regards,
Stratum
Thank you for engaging with us.
We note the above with surprise as in 2019 authorisation was acquired for 5 visits, thus the process was known.
Unfortunately with the claim in question authorisation was not acquired and as such, it was declined. You have been provided with feedback.
We recommned that you fami****ise yourself with the policy documents.
Kindly let us know if there is anything further you require assistance with.
Regards,
Stratum