NS
Noelene S
1 reviews | Active since Apr 2018
21 Jan 2025, 20:21
Waiting on Claim response
I am waiting on Stratum to respond to my claim after pointing out to them that my Medical Aid has paid most of it but it is the shortfall on two items. I have read through the reviews and also find it highly suspect that those who reviewed favourably had created a Hellopeter account in the same month of the review.
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Stratum Benefits (Pty) Ltd's replyOfficial
04 Feb 2025, 21:50Dear Noelene
Thank you for bringing this to our attention.
We are experiencing some teething technical problems, which has resulted in our Call Centre being inundated with calls and e-mails.
We have deployed resources into these critical areas and are tackling all the unresolved issues.
I have escalated your complaint and confirm that you will be contacted very shortly.
regards
The Stratum Team
Thank you for bringing this to our attention.
We are experiencing some teething technical problems, which has resulted in our Call Centre being inundated with calls and e-mails.
We have deployed resources into these critical areas and are tackling all the unresolved issues.
I have escalated your complaint and confirm that you will be contacted very shortly.
regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply04 Feb 2025, 21:50
Official
Dear Noelene
Thank you for bringing this to our attention.
We are experiencing some teething technical problems, which has resulted in our Call Centre being inundated with calls and e-mails.
We have deployed resources into these critical areas and are tackling all the unresolved issues.
I have escalated your complaint and confirm that you will be contacted very shortly.
regards
The Stratum Team
Thank you for bringing this to our attention.
We are experiencing some teething technical problems, which has resulted in our Call Centre being inundated with calls and e-mails.
We have deployed resources into these critical areas and are tackling all the unresolved issues.
I have escalated your complaint and confirm that you will be contacted very shortly.
regards
The Stratum Team