NM
Natalie M
1 reviews | Active since Jan 2019
11 Jun 2026, 09:29
WAITING FOR REIMBUR*****T - ALMOST A MONTH
I have been waiting almost a month for reimbur*****t of a claim paid to the hospital for a procedure and i keep getting a mail saying they are working on it. This is unacceptable service to lay out money and then have to wait so long. The turn around time as per when i signed up was 10 working days we are now on working day 19 and still working on it -would not recommend them.
Helpful (0)
Replies (3)0
Replies (3)
Stratum Benefits (Pty) Ltd's replyOfficial
11 Jun 2026, 13:30Good day Natalie,
Thank you for raising your concerns.
Kindly note that your claim has been finalised.
Feedback was sent via email to your email address.
Payment will be done tomorrow.
Kind regards,
The Stratum Benefits Team
Thank you for raising your concerns.
Kindly note that your claim has been finalised.
Feedback was sent via email to your email address.
Payment will be done tomorrow.
Kind regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply11 Jun 2026, 13:30
Official
Good day Natalie,
Thank you for raising your concerns.
Kindly note that your claim has been finalised.
Feedback was sent via email to your email address.
Payment will be done tomorrow.
Kind regards,
The Stratum Benefits Team
Thank you for raising your concerns.
Kindly note that your claim has been finalised.
Feedback was sent via email to your email address.
Payment will be done tomorrow.
Kind regards,
The Stratum Benefits Team
NM
Natalie M's updateReviewer Update
12 Jun 2026, 11:13Stratum - Thank you for assisting and finalizing my claim after so long I hope that the claims procedure can be improved in the future.
NM
Natalie M's update12 Jun 2026, 11:13
Reviewer Update
Stratum - Thank you for assisting and finalizing my claim after so long I hope that the claims procedure can be improved in the future.
Stratum Benefits (Pty) Ltd's replyOfficial
12 Jun 2026, 12:45Good day Natalie,
Thank you for your feedback.
Stratum Benefits recently completed the migration to a new claims administration platform on 30 April 2026. While the migration itself was successful, the transition has unfortunately resulted in a temporary processing backlog due to increased operational volumes and the adjustment period following implementation. We do, however, acknowledge that service levels have not met the standard expected by our clients, and we understand your frustration regarding the length of time some matters have remained without feedback. To address the backlog, additional operational measures have already been implemented, including extended working hours, overtime support, and focused attention on escalations and follow-ups. Our teams are actively working through all outstanding matters as a priority. Once again, we sincerely apologise for the inconvenience caused and appreciate your feedback. Kind regards, The Stratum Benefits Team
Thank you for your feedback.
Stratum Benefits recently completed the migration to a new claims administration platform on 30 April 2026. While the migration itself was successful, the transition has unfortunately resulted in a temporary processing backlog due to increased operational volumes and the adjustment period following implementation. We do, however, acknowledge that service levels have not met the standard expected by our clients, and we understand your frustration regarding the length of time some matters have remained without feedback. To address the backlog, additional operational measures have already been implemented, including extended working hours, overtime support, and focused attention on escalations and follow-ups. Our teams are actively working through all outstanding matters as a priority. Once again, we sincerely apologise for the inconvenience caused and appreciate your feedback. Kind regards, The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply12 Jun 2026, 12:45
Official
Good day Natalie,
Thank you for your feedback.
Stratum Benefits recently completed the migration to a new claims administration platform on 30 April 2026. While the migration itself was successful, the transition has unfortunately resulted in a temporary processing backlog due to increased operational volumes and the adjustment period following implementation. We do, however, acknowledge that service levels have not met the standard expected by our clients, and we understand your frustration regarding the length of time some matters have remained without feedback. To address the backlog, additional operational measures have already been implemented, including extended working hours, overtime support, and focused attention on escalations and follow-ups. Our teams are actively working through all outstanding matters as a priority. Once again, we sincerely apologise for the inconvenience caused and appreciate your feedback. Kind regards, The Stratum Benefits Team
Thank you for your feedback.
Stratum Benefits recently completed the migration to a new claims administration platform on 30 April 2026. While the migration itself was successful, the transition has unfortunately resulted in a temporary processing backlog due to increased operational volumes and the adjustment period following implementation. We do, however, acknowledge that service levels have not met the standard expected by our clients, and we understand your frustration regarding the length of time some matters have remained without feedback. To address the backlog, additional operational measures have already been implemented, including extended working hours, overtime support, and focused attention on escalations and follow-ups. Our teams are actively working through all outstanding matters as a priority. Once again, we sincerely apologise for the inconvenience caused and appreciate your feedback. Kind regards, The Stratum Benefits Team