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Carl C
1 reviews | Active since Jun 2024
19 Jun 2024, 05:31
Very very very bad claims experience
By far the worst claims experience from any company I ever experienced. I have a R9000 claim and its been almost a month and a half now and they are back assessing the claim. Its so so bad, you can’t even explain it.
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Stratum Benefits (Pty) Ltd's replyOfficial
19 Jun 2024, 09:16Dear Carl,
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2 working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2 working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply19 Jun 2024, 09:16
Official
Dear Carl,
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2 working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2 working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team