jJ
jaunl J
1 reviews | Active since Jan 2017
12 Feb 2025, 13:16
Very Bad Experience with Stratum Benefits (Pty) Ltd
I have app**** for Gap Cover 28 January 2025 online, today is 12 February 2025. I have heard nothing back from them ever since. They have all the luxuries on their website to email them with queries, WhatsApp and callback features. Well, let me tell you, none of the facilities work, and to get through by phone, non-existent. Stratum, please don't come with teething technical problems in reply to my complaint, it seems the excuse is the same for everyone. You could have done an autoreply on your communication methods to inform new clients or even your current clientele of infrastructure issues, but by keeping quiet, you have lost yourself another potential client.
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Stratum Benefits (Pty) Ltd's replyOfficial
18 Feb 2025, 23:55Dear Juan
We apologise for your experience.
We assure you that this is not the standard that we set for ourselves. In truth, the situation became overwhelming and in hindsight, maybe things could / should have been done differently.
We are steadily getting things back on track and progress is being made every day.
We regret losing you as a potential client, we have a great product and a recognised service record that dates back well before this current crises.
If you would still like us to contact you directly, please let us know by way of response, and we will arrange for a consultant to call you.
Regards
The Stratum Team
We apologise for your experience.
We assure you that this is not the standard that we set for ourselves. In truth, the situation became overwhelming and in hindsight, maybe things could / should have been done differently.
We are steadily getting things back on track and progress is being made every day.
We regret losing you as a potential client, we have a great product and a recognised service record that dates back well before this current crises.
If you would still like us to contact you directly, please let us know by way of response, and we will arrange for a consultant to call you.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply18 Feb 2025, 23:55
Official
Dear Juan
We apologise for your experience.
We assure you that this is not the standard that we set for ourselves. In truth, the situation became overwhelming and in hindsight, maybe things could / should have been done differently.
We are steadily getting things back on track and progress is being made every day.
We regret losing you as a potential client, we have a great product and a recognised service record that dates back well before this current crises.
If you would still like us to contact you directly, please let us know by way of response, and we will arrange for a consultant to call you.
Regards
The Stratum Team
We apologise for your experience.
We assure you that this is not the standard that we set for ourselves. In truth, the situation became overwhelming and in hindsight, maybe things could / should have been done differently.
We are steadily getting things back on track and progress is being made every day.
We regret losing you as a potential client, we have a great product and a recognised service record that dates back well before this current crises.
If you would still like us to contact you directly, please let us know by way of response, and we will arrange for a consultant to call you.
Regards
The Stratum Team