Update to Policy (still awaiting)

Firstly Stratum has always been very good with their claim process. But my difficulty is that I'm trying to update my policy and spoke to a consultant which assured me it would be sorted. 1 month down the line I am still following up and yet no update to change my policy, I have submitted the policy change forms as well.

My problem is not with Stratum itself but with their employees/consultants dealing with the clients. They want to make a sale and that's it. There is no follow up if anything is sorted and they know where to be found if you try contacting them. I feel that stratum could hire more competent Employees. I am not expecting amazing service, just sort things out.

I am currently still waiting on them to update my policy to the new policy I filled and signed forms for.