Unresolved claim

I am disgusted by their level of incompetence. I claimed on the 5th June 2021 to date I am still waiting for feedback. Their consultants do not know how to do and answer clients questions. It is difficult to get hold of them, you wait on the line long, and you will conclude the telephone conversation without a clear answer. I really hope they start fixing their errors. I am really a dissatisfied client.