Unhappy costumer

I would not recommend Stratum to anyone for gap cover. They are absolutely PATHETIC. My daughter had a procedure done on the 26th of November 2025 and every time I hear feedback from them its a missing document and a missing this and that. ALL that is missing is customer service and looking for an excuse not to pay! I have submitted everything that is needed INCLUDING proof of payment and its always an e mail of you have to wait 10 days and we will get back to you... No one gets back to you :( very disappointing