JK
Jackie K
1 reviews | Active since Sept 2024
16 Sept 2024, 12:03
Unhappy
By far my worst experience ever. I first did the online option. It said the money will be in my account within 10 days, weeks went by and nothing happened. I phoned and emailed the documents required. Nothing happened, more weeks passed. Then I phoned again and was told I needed more detailed statements. I ended up speaking to one of the hospitals bookkeepers, she mailed me what they have asked for. I emailed that information to email address I was given on the 23 of August and still no money or response. Kind regards Jackie
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Replies (3)0
Replies (3)
Stratum Benefits (Pty) Ltd's replyOfficial
16 Sept 2024, 13:27Dear Jackie
We are sorry to hear about your dissatisfaction regarding your claims.
To ensure a thorough review and assessment of claims, we have specific requirements or criteria that needs to be met.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
According to the communication sent, we are awaiting documents in order to finalise your claims.
We have asked one of our claims assessors to get in contact with you.
Best regards
The Stratum Benefits Team
We are sorry to hear about your dissatisfaction regarding your claims.
To ensure a thorough review and assessment of claims, we have specific requirements or criteria that needs to be met.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
According to the communication sent, we are awaiting documents in order to finalise your claims.
We have asked one of our claims assessors to get in contact with you.
Best regards
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply16 Sept 2024, 13:27
Official
Dear Jackie
We are sorry to hear about your dissatisfaction regarding your claims.
To ensure a thorough review and assessment of claims, we have specific requirements or criteria that needs to be met.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
According to the communication sent, we are awaiting documents in order to finalise your claims.
We have asked one of our claims assessors to get in contact with you.
Best regards
The Stratum Benefits Team
We are sorry to hear about your dissatisfaction regarding your claims.
To ensure a thorough review and assessment of claims, we have specific requirements or criteria that needs to be met.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
According to the communication sent, we are awaiting documents in order to finalise your claims.
We have asked one of our claims assessors to get in contact with you.
Best regards
The Stratum Benefits Team
JK
Jackie K's updateReviewer Update
16 Sept 2024, 18:23I have mailed all the documents required.
I will wait for the assessor to get in contact with me.
Jackie
I will wait for the assessor to get in contact with me.
Jackie
JK
Jackie K's update16 Sept 2024, 18:23
Reviewer Update
I have mailed all the documents required.
I will wait for the assessor to get in contact with me.
Jackie
I will wait for the assessor to get in contact with me.
Jackie
Stratum Benefits (Pty) Ltd's replyOfficial
17 Sept 2024, 07:34Dear Jackie
We have sent the request to our Claims Management team yesterday.
Best regards
The Stratum Benefits Team
We have sent the request to our Claims Management team yesterday.
Best regards
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply17 Sept 2024, 07:34
Official
Dear Jackie
We have sent the request to our Claims Management team yesterday.
Best regards
The Stratum Benefits Team
We have sent the request to our Claims Management team yesterday.
Best regards
The Stratum Benefits Team