EE
Etienne E
1 reviews | Active since Nov 2021
06 Feb 2025, 09:54
Uncontactable puts the phone down in your ear.
You phone and phone and phone and phone and phone and phone more, placed on hold for up to an hour at a time and someone puts the phone down in your ear. I have had better service from bankrupt state departments. This is to initiate a policy change I do not want to know what logging a claim must be like with these imbeciles. STAY VERY FAR AWAY! It is a pity you cannot give less than 1 star!
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Replies (1)0
Replies (1)Stratum Benefits (Pty) Ltd's replyOfficial
09 Feb 2025, 18:47Dear Etienne
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply09 Feb 2025, 18:47
Official
Dear Etienne
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
