EE
Etienne E

1 reviews | Active since Nov 2021

06 Feb 2025, 09:54

Uncontactable puts the phone down in your ear.

You phone and phone and phone and phone and phone and phone more, placed on hold for up to an hour at a time and someone puts the phone down in your ear. I have had better service from bankrupt state departments. This is to initiate a policy change I do not want to know what logging a claim must be like with these imbeciles. STAY VERY FAR AWAY! It is a pity you cannot give less than 1 star!

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Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply09 Feb 2025, 18:47
Official
Dear Etienne 

We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.

We will arrange for someone to call you shortly to assist with your query.

Regards


The Stratum Team