NN
Narsamulu N
1 reviews | Active since Feb 2012
03 Feb 2025, 08:12
Unacceptable service
I sent few emails in the past three weeks and no response about my request for policy cancellation. It is unacceptable service. zi would never recommend Stratum
Helpful (0)
Replies (5)0
Replies (5)NN
Narsamulu N's updateReviewer Update
05 Feb 2025, 07:52Hi i received the response but did not how to reply to Stratum response.
Stratum response:
Dear Narsamulu
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team
Thank you for responding. What i urgently need in Certificate of Cancellation.
Kind regards
N Naidoo
Stratum response:
Dear Narsamulu
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team
Thank you for responding. What i urgently need in Certificate of Cancellation.
Kind regards
N Naidoo
NN
Narsamulu N's update05 Feb 2025, 07:52
Reviewer Update
Hi i received the response but did not how to reply to Stratum response.
Stratum response:
Dear Narsamulu
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team
Thank you for responding. What i urgently need in Certificate of Cancellation.
Kind regards
N Naidoo
Stratum response:
Dear Narsamulu
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team
Thank you for responding. What i urgently need in Certificate of Cancellation.
Kind regards
N Naidoo
NN
Narsamulu N's updateReviewer Update
05 Feb 2025, 07:53Thank you for the response and i sincerely hope that i will receive a CERTIFICATE OF CANCELLATION.
OR A LETTER TO CONFIRM CANCELLATION.
Many thanks
N Naidoo
OR A LETTER TO CONFIRM CANCELLATION.
Many thanks
N Naidoo
NN
Narsamulu N's update05 Feb 2025, 07:53
Reviewer Update
Thank you for the response and i sincerely hope that i will receive a CERTIFICATE OF CANCELLATION.
OR A LETTER TO CONFIRM CANCELLATION.
Many thanks
N Naidoo
OR A LETTER TO CONFIRM CANCELLATION.
Many thanks
N Naidoo
Stratum Benefits (Pty) Ltd's replyOfficial
06 Feb 2025, 23:12Dear Narsamulu
I have double checked now and I can confirm that your policy has been cancelled and the certificate has been issued.
Regards
The Stratum Team
I have double checked now and I can confirm that your policy has been cancelled and the certificate has been issued.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply06 Feb 2025, 23:12
Official
Dear Narsamulu
I have double checked now and I can confirm that your policy has been cancelled and the certificate has been issued.
Regards
The Stratum Team
I have double checked now and I can confirm that your policy has been cancelled and the certificate has been issued.
Regards
The Stratum Team
NN
Narsamulu N's updateReviewer Update
07 Feb 2025, 09:12Noted and i confirm receiving the cancellation and certificate yesterday 6 Feb 2025
NN
Narsamulu N's update07 Feb 2025, 09:12
Reviewer Update
Noted and i confirm receiving the cancellation and certificate yesterday 6 Feb 2025
Stratum Benefits (Pty) Ltd's replyOfficial
19 Mar 2025, 14:05Dear Narsamulu,
Thank you for letting us know.
Thank you for letting us know.
Should there be any future assistance needed please let us know.
Best regards,
The Stratum Benefits
Stratum Benefits (Pty) Ltd's reply19 Mar 2025, 14:05
Official
Dear Narsamulu,
Thank you for letting us know.
Thank you for letting us know.
Should there be any future assistance needed please let us know.
Best regards,
The Stratum Benefits