Unacceptable 4-week claim delay & missed payout promise

I am lodging this review due to the unacceptable level of service and failure to adhere to processing timelines regarding my policy.

I submitted TWO claims on the 23rd of July. It has now been over 4 weeks and neither claim has been finalized. Furthermore, I was explicitly informed that payment for one of these claims was scheduled for Friday the 14th of August—yet the funds have still not cleared in my account.

Blaming an "influx of claims" is an internal operational issue, not mine. Stratum never delays or fails to collect my monthly debit orders on time, yet you fail to uphold your own SLAs when delivering the service paid for.

Do not call my phone under any circumstances. All updates, explanations, and payment proofs must be sent strictly via email. If this is not resolved , I will escalate this matter directly to the Ombudsman