Totally unreachable via email or phone

I have 2 gap cover policies with you guys. 1 for me and 1 for my mum. I've been paying you guys for over 12 years and never had a single claim. In May 2025 one of 2 policies had been debited twice. I tried calling every number listed online but was never able to reach an agent even after holding for more than 15 minutes. As a last resort I left a nasty comment on your social media that quickly got your attention. Within that day alone 2 agents called. I explained my story and none of them could pick up on your system that I had been double debited. One agent eventually reached out a few hours later when she noticed the double debit. I was assured that for the month of June you would collect premiums for only 1 of 2 polices. Yet here I am again and I've been debited in full instead of 50% less than normal. I cannot believe how totally *********** you guys are!!!! I want my money back before the end of business today or I write my story on every post on all of your social media platforms!!!