FE
Fanie E

1 reviews | Active since Feb 2013

05 Jun 2022, 17:36

*******.

Nothing short of *******. They will find any way to dodge payouts. In hospital events as per terms and conditions are brushed off with automated responses. Contradicting their own marketing. Emergency visit started before midnight, but because care lasted into a second day they are denying payout. How they are allowed to function legally is beyond me. We have started our consumer complaints process.

0
Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply06 Jun 2022, 04:02
Official
Dear Fanie,

Its disappointing that you are not happy with your claim outcome, we have forwarded your feedback to our Claims management team for further assistance.

Best regards
The Stratum Benefits Team