AL
Akhona L
1 reviews | Active since Feb 2018
28 Aug 2026, 16:18
They officially breached their 10-day processing deadline on my C-section claims due to internal system migration issues
They officially breached their 10-day processing deadline on my C-section claims due to internal system migration issues. My files (***-Q2G8) have been mismanaged, with one sitting stagnant in Quality Assurance for 5 days. I was dismissed with generic templates and told I would only receive feedback next week. It is entirely unacceptable for premium-paying members to absorb the financial burden of Stratum's operational failures.
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Stratum Benefits (Pty) Ltd's replyOfficial
01 Sept 2026, 13:52Good day Akhona,
We sincerely apologise for the delay and frustration experienced with your claim. We understand your concerns and regret the inconvenience caused.
Your claim is currently in process. Claims are reviewed against various qualifying criteria, including benefit limits, policy exclusions, waiting periods, pre-existing medical conditions, and Prescribed Minimum Benefits (PMBs). PMBs are specific benefits your medical aid may be responsible for.
Our team will provide a further update in the coming days and keep you informed of your claim's progress.
Best regards,
The Stratum Benefits Team
We sincerely apologise for the delay and frustration experienced with your claim. We understand your concerns and regret the inconvenience caused.
Your claim is currently in process. Claims are reviewed against various qualifying criteria, including benefit limits, policy exclusions, waiting periods, pre-existing medical conditions, and Prescribed Minimum Benefits (PMBs). PMBs are specific benefits your medical aid may be responsible for.
Our team will provide a further update in the coming days and keep you informed of your claim's progress.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply01 Sept 2026, 13:52
Official
Good day Akhona,
We sincerely apologise for the delay and frustration experienced with your claim. We understand your concerns and regret the inconvenience caused.
Your claim is currently in process. Claims are reviewed against various qualifying criteria, including benefit limits, policy exclusions, waiting periods, pre-existing medical conditions, and Prescribed Minimum Benefits (PMBs). PMBs are specific benefits your medical aid may be responsible for.
Our team will provide a further update in the coming days and keep you informed of your claim's progress.
Best regards,
The Stratum Benefits Team
We sincerely apologise for the delay and frustration experienced with your claim. We understand your concerns and regret the inconvenience caused.
Your claim is currently in process. Claims are reviewed against various qualifying criteria, including benefit limits, policy exclusions, waiting periods, pre-existing medical conditions, and Prescribed Minimum Benefits (PMBs). PMBs are specific benefits your medical aid may be responsible for.
Our team will provide a further update in the coming days and keep you informed of your claim's progress.
Best regards,
The Stratum Benefits Team