CB
Celeste B
1 reviews | Active since May 2012
03 Apr 2023, 08:51
THEY DRASTICALLY NEED TO UP THEIR SERVICE LEVELS
SINCE TAKEN OVER BY GUARD RISK, THEIR ASSESSMENT OF CLAIMS BEEN MUCH MUCH SLOWER THAN BEFORE - BROKERS AND CLIENTS ARE GETTING VERY IRRITATED BY SLOW TURN-AROUND TIMES
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Stratum Benefits (Pty) Ltd's replyOfficial
03 Apr 2023, 12:21Dear Celeste,
Thank you for your feedback, we can assure you that our claims team is working tirelessly to attend to each claim timeously considering the increased number of claims we are receiving.
We are working on improving our claim's structure and processes to ensure that our service levels are not affected by the increased number of claims we are receiving.
Please feel free to address any concerns picked up by sending us an email to ***
Best regards
The Stratum Benefits Team
Thank you for your feedback, we can assure you that our claims team is working tirelessly to attend to each claim timeously considering the increased number of claims we are receiving.
We are working on improving our claim's structure and processes to ensure that our service levels are not affected by the increased number of claims we are receiving.
Please feel free to address any concerns picked up by sending us an email to ***
Best regards
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply03 Apr 2023, 12:21
Official
Dear Celeste,
Thank you for your feedback, we can assure you that our claims team is working tirelessly to attend to each claim timeously considering the increased number of claims we are receiving.
We are working on improving our claim's structure and processes to ensure that our service levels are not affected by the increased number of claims we are receiving.
Please feel free to address any concerns picked up by sending us an email to ***
Best regards
The Stratum Benefits Team
Thank you for your feedback, we can assure you that our claims team is working tirelessly to attend to each claim timeously considering the increased number of claims we are receiving.
We are working on improving our claim's structure and processes to ensure that our service levels are not affected by the increased number of claims we are receiving.
Please feel free to address any concerns picked up by sending us an email to ***
Best regards
The Stratum Benefits Team