LA
Lillian A
1 reviews | Active since Jan 2016
28 Oct 2021, 21:20
Terrible customer service
I've been with this gap cover since 2017 and did my first claim only in 2021. My medical plan has a co payment so wherever I am admitted I need to pay the Co payment. I gave birth this year and few days after I gave birth I spoke to a lady at stratum assuring me that she will make sure I get my reimbur*****t so after months I never received the money. I followed up and all of a sudden I have to submitted all sort of medical records. If I added my baby to my policy why is all this still necessary? I provided proof that I gave birth? Feel like requesting all my money back
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Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
29 Oct 2021, 09:59 Hi Lillian
Congratulations on the birth of your baby.
We’d like nothing more than to finalise your claim, however, without the proper documentation we’re a bit stuck. Our claims process is actually quite simple and can move quickly if a claim is submitted with all the right documents. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim.
Kind Regards
The Stratum Benefits Team
Congratulations on the birth of your baby.
We’d like nothing more than to finalise your claim, however, without the proper documentation we’re a bit stuck. Our claims process is actually quite simple and can move quickly if a claim is submitted with all the right documents. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim.
Kind Regards
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply29 Oct 2021, 09:59
Official
Hi Lillian
Congratulations on the birth of your baby.
We’d like nothing more than to finalise your claim, however, without the proper documentation we’re a bit stuck. Our claims process is actually quite simple and can move quickly if a claim is submitted with all the right documents. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim.
Kind Regards
The Stratum Benefits Team
Congratulations on the birth of your baby.
We’d like nothing more than to finalise your claim, however, without the proper documentation we’re a bit stuck. Our claims process is actually quite simple and can move quickly if a claim is submitted with all the right documents. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim.
Kind Regards
The Stratum Benefits Team