Take too long to pay claims

Item: Stratum Benefits (Pty) Ltd
Rating: 1
Author: Michael P

I've waited more than a week for Stratum to process my claim. I've now been told it's just been assessed today and they are requesting further information. Information that is already on the claim! Terrible service, I'm very unhappy, this affects my relationship with the medical service provider. Definitely looking to change to a different gap cover provider.

Helpful (0)

Replies (2)

Michael P's updateReviewer Update

31 Jan 2019, 12:50

Still not resolved, I'm starting to think Stratum is not interested in the client. Th e claims process takes forever and is deeply flawed. My claim would not have progressed if I hadn't constantly checked on the status. DO NOT USE STRATUM!

Michael P's update31 Jan 2019, 12:50

Reviewer Update

Stratum Benefits (Pty) Ltd's replyOfficial

31 Jan 2019, 15:58

Dear Michael,

I apologise for the inconvenience you have experienced herein.

I have escalated this to our claims manager for her attention.

In the interim, please do not hesitate to contact me directly on ***.

Regards,

Michele
Compliance Manager

Stratum Benefits (Pty) Ltd's reply31 Jan 2019, 15:58

Official