Straum..you are totally disappointing/unhelpful/negative attitude

Stratum benefits has proved to be totally unhelpful and my previous rating with them unfortunately has fallen below zero. I made a co-payment at a hospital, all proof sent to them, they still require a further detailed statement.. this is absolutely ridiculous, everything has been penned out to them, and its close to 6 months struggle to receive my co payment. Further more, my husband's cancer claim has been rejected due to them not assisting on time. My broker submitted all necessary documents during the relevant period, and I received a rejected response. Their services have proved to be extremely disgusting and of no value to me. I would strongly recommend another gap cover company, myself included...have to shop elsewhere with this nonsense attitude. I hereby take back my good review on them. I am utterly disappointed, and with all mine and my husband's health issues, this is the last problem I anticipated from them. I give them a minus rating actually.