NS
Nicole S

1 reviews | Active since Jun 2022

01 Jun 2022, 20:37

Stratum, worst gap cover

I took gap cover with them almost a year ago, in the process of my claim, which took months, I had to constantly ask for feedback which would only come after my fourth request. The claim was ultimately rejected for reasons which I don’t believe were valid. I would not recommend Stratum at all and instead I should have gone with Sanlam from day 1.

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Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply02 Jun 2022, 08:21
Official
Dear Nicole,

Thank you for bringing your concerns to our attention, we see every feedback as an opportunity to learn and grow as a business.

We have sent your complaint to our Claims Manager for further assistance.

Best regards
The Stratum Benefits Team